On Friday I received two packages in the mail. One came from Poker Now and one came from Party Poker. The Poker Now package (from Lakeside, ON) contained a t-shirt (too small, unfortunately) and the book I asked for, Winning Low Limit Hold’em by Lee Jones. The Party package (from Las Vegas, NV) contained a ball cap (different from the last one I received), a t-shirt and a denim shirt. Sounds pretty good for playing 500 raked hands at each site? Well, I’d agree except for the fact that I played those hands at Poker Now less than two weeks ago and the Party merchandise is from a promotion run in August. And the Poker Now promotion came without any intervention on my part while the Party promotion required a series of email to support. I guess when you are the hulking behemoth of the online poker market, you don’t have to worry about how you treat your players.
Of course, when I went to send an email to Poker Now support to commend them on their great customer service, the only email address I could find was info@partypoker.com. So much for that.